North Country Canine may be referred to as "us," "our," or "NCC" in the following document.
"Clients" refers to all customers and patrons visiting and/or using our website or facilities, or otherwise employs our services.
"Services" refers to any and all training, daycare, boarding, and retail sales offered by North Country Canine.
The following terms and conditions apply to all North Country Canine clients. By using our services you agree to abide by these terms. These conditions are in place to establish and maintain a standard of business and safety for all clients and dogs.
We reserve the right to refuse service to anyone with or without disclosing the reason.
-All sales are final.
-Deposits are non-refundable.
-Clients agree to pay, in full, for services rendered within the agreed timeframe.
-Failure to pay for services rendered may result in the involvement of law enforcement.
-We cannot be held liable for third-party services we suggest.
-Due to the nature of working with dogs, we cannot guarantee that injury will not occur. We will take the upmost care to prevent serious injury.
-If the client chooses to end training before the full session has been completed, they must still pay the agreed price in full to the trainer.
Terms are subject to change.
The following questions are general, non-specific, and/or apply to all services.
Yes, we require all dogs coming in to be up to date on their age appropriate vaccinations. We require:
Traveling low cost vaccination clinics are available through Petco, Pet Supplies Plus, and Tractor Supply Co. Check with each location for dates and times.
We offer a wide range of training including, but not limited to, sports, obedience, and scent-work, as well as private sessions, and long term board-and train. Please see our services listed for more information.
Absolutely. We will require you to do your first private lesson in our facility. Depending on the severity of the case, we will ask that the dog walks through the parking lot and lobby muzzled, and will most likely have you take it off in the lesson itself.
Classes and in-home training lessons need to be paid in full in order to reserve your spot. For private lessons, we will ask for payment up front to book the first lesson.
Yes, when booking a boarding stay for your dog, you will be required to pay a non-refundable deposit up-front.
The boarding deposit is 25% of the total boarding price unless the boarding stay is over a federal holiday. The holiday deposit is 50% of the total price.
Dogs can be picked up or dropped off for boarding stays any weekday between the hours of 10:00 AM and 6:00 PM.
No, boarding pick-ups and drop-offs only happen Monday through Friday.
Payment is due in full for boarding upon drop-off.
Daycare runs from 7:00 AM to 5:30 PM every Monday though Friday, other than federal holidays.
No, we welcome intact dogs so long as they are not same-sex aggressive, or a female dog in heat.
Many dogs very much enjoy spending the day with us and learning, playing, and exercising. There are always exceptions, dogs who are more anxious by nature may simply find the environment too overwhelming. We do our best to accomodate every dog's needs, such as only doing solo play for those who don't like fellow dogs, and working on training that helps to buuld confidence. That said, at the end of the day each dog is an individual, and will respond differently than any other to our program. If two weeks of our Day School have gone by and your dog still seems uncomfortable, we will discuss alternatives with you that would better suit your dog.
Yes, as long as your puppy is over 9 weeks old and is up to date on age-appropriate vaccines they are welcome to our daily program.
Yes, we require every dog to pass our meet and greet process in order to be welcomed in group play. For those not comfortable with group play, we will limit play sessions to individuals.
If your female dog is in heat, please do not bring her in to day school. Once she is done with her heat cycle, which lasts 3 weeks on average, she will need a thorough bath before coming back in to day school. We will inform owners if we suspect your dog is nearing her heat cycle.
Yes! Every dog who is with us for the day gets to enjoy training sessions. These sessions are brief and designed to work dogs' brains. They are NOT a replacement for formal obedience training or behavioral modification. For dogs needing more serious training please inquire about our private lessons.
Dogs in day school are all given access to water throughout the day. We do not feed dogs by default, but if you would like us to feed them at some point during the day, just bring in a serving of food for them and we'll make sure to at least offer it. Note that many dogs lack interest in eating during daycare time.
Our staff are all trained on safely and kindly handling dogs and learn to understand dog body language and behavior. This allows us to monitor the dogs closely to ensure everyone is getting along and playing appropriately. That said, these are living animals and may behave in unpredictable ways. While playing and rough-housing minor injuries such as superficial scrapes and bruises are likely to occur and very normal. In the event of more serious injury we will pull your dog from daycare and contact you. If necessary we will also transport dogs to an emergency vet after notifying the owner.