North Country Canine may be referred to as "us," "our," or "NCC" in the following document.
"Clients" refers to all customers and patrons visiting and/or using our website or facilities, or otherwise employs our services.
"Services" refers to any and all training, daycare, boarding, and retail sales offered by North Country Canine.
The following terms and conditions apply to all North Country Canine clients. By using our services you agree to abide by these terms. These conditions are in place to establish and maintain a standard of business and safety for all clients and dogs.
We reserve the right to refuse service to anyone with or without disclosing the reason.
-All sales are final.
-Deposits are non-refundable.
-Clients agree to pay, in full, for services rendered within the agreed timeframe.
-Failure to pay for services rendered may result in the involvement of law enforcement.
-We cannot be held liable for third-party services we suggest.
-Due to the nature of working with dogs, we cannot guarantee that injury will not occur. We will take the upmost care to prevent serious injury.
-If the client chooses to end training before the full session has been completed, they must still pay the agreed price in full to the trainer.
Terms are subject to change.
North Country Canine L.L.C. (thereafter referred to as NCC) and the owner of the dog(s) to be admitted into boarding (hereafter referred to as Owner) hereby agree as follows:
Owner specifically represents that he/she is the owner of the kenneled pet, or has been authorized by the Owner of the pet to enter into this contract as the Owner’s agent.
Owner agrees to pay the boarding rate for all services prior to checkout.
Owner understands and agrees that pet shall not leave NCC until all charges are paid. Owner is aware that if the date and/or time of pick up is extended without prior approval of NCC there will be an additional charge.
Owner understands that NCC staff is not a veterinarian or registered veterinary technician. NCC does not board any pets with medical conditions other than those stable with oral medication. Owner further understands and agrees that in the event of an emergency, NCC is authorized to seek emergency veterinary care as NCC deems necessary at the Owner's expense.
Owner understands that extra charges will be added to bill for check in or check out outside of the regular pick-up / drop-off hours. NCC must approve said action in advance of boarding and will advise Owner of the fee amount & terms at the time the request is approved.
Owner understands that extra charges may be added to the bill at discretion of management for special handling or treatment that is above and beyond routine care, i.e. an unexpected bath, etc. Special handling is defined as services beyond our standard boarding care due to behavior problems, excessive accidents, health issues, or other unexpected care not anticipated at time of check in. Owner agrees to pay all such charges.
Owner understands that if NCC has to supply food, there will be an additional charge per day per pet. Owner also understands that a change in food may result in diarrhea.
In the event of diarrhea, Owner is aware that NCC may use Pepto-Bismol or pumpkin to help provide relief. Both are safe for animals and are recommended by veterinarians.
Owner understands that a No Show Fee will be charged if pet is not dropped-off or picked-up at the specified time & date reflected in the reservation. If the entire reservation is a No Show, Owner will be billed 50% of their reservation.
Owner understands that reservations can be extended only in case of advanced notice, NCC approval, and availability.
All pets entering NCC must be clean and flea free. If upon inspection, this is not the case, the pet may be turned away from boarding.
Owner understands that very old pets may be sensitive to a change in environment and even though personal attention & care is given to all pets, this change in environment may be just enough to encourage an early passing.
NCC shall exercise due and reasonable care for each pet while boarding. Under this reasonable care, Owner releases NCC from, and waives all claims and liability against NCC for or attributable to, injury or illness of pet. Owner agrees that Owner shall be solely responsible for any and all acts and behavior of said pet while it is in the care of NCC. Owner will be charged Damage Fees for any damage caused by pet to kennel structure and/or kennel property.
Owner represents that pet is healthy and has not been exposed to any known communicable disease within the thirty-day period immediately prior to boarding. Owner agrees to disclose to NCC all known medical conditions and/or behavior problems, which may affect pet’s care prior to check in. Owner shall inform NCC of any changes in pet’s condition and behavior at or prior to check in for all subsequent boarding stays.
NCC specifically requires all pets be vaccinated against communicable diseases prior to boarding. NCC reserves the right to refuse admittance to any pet that shows signs of illness or that does not meet NCC vaccine requirements. Despite these precautions, Owner acknowledges that Owner’s pet will be in an environment with other pets during boarding, and understands that any pet may harbor and spread a communicable disease. Owner releases NCC from, and waives all claims and liability against NCC for, all losses, damages, costs and expenses arising out of or in connection with any communicable disease contracted by Owner’s pet during boarding.
Owner understands that if pet is not picked up within 14 calendar days after the day pet is scheduled for pick up, pet shall be deemed abandoned. North Country Canine then has the right to place pet with a new owner.
Owner releases NCC from, and waives all claims and liability against NCC for, damage to, or loss of, personal equipment or belongings provided by Owner for pet while the pet is boarded. Items not taken home at check out will be donated if not picked up within 30 days of check out date.
Owner understands that NCC reserves the right to refuse service due to pet’s behavior or health, excessive cancellations, no shows, or late arrivals, non-payment, or violations of said contract.
Owner understands that NCC will do all it can to ensure that owner’s pet will have a safe and enjoyable boarding experience. Owner releases NCC and its staff, and will hold NCC and its staff harmless from any liability or loss attributable to death, injury, illness, or loss of pet or from any liability or loss from any acts or condition of pet, including without limitation, damage to property, persons, or animals. In no event shall liability of NCC or its staff, NCC and its staff harmless from any liability or loss in excess of this amount.
If owner’s pet is allowed to play with other pets, owner understands that it is not without risk because some animals may bite or injure each other while playing. Owner waives and releases NCC and its employees, from any and all liability of any nature, for any injury or damage which pet may suffer, including specifically, but not without limitation to, any injury or damage resulting from the action of any pet. If playtime is permitted by the owner, it is at the discretion of the NCC as to which pets may play together based on observed temperaments by staff.
Please reach us at info@northcountrycanineny.com if you cannot find an answer to your question.
The following questions are general, non-specific, and/or apply to all services.
Yes, we require all dogs coming in to be up to date on their age appropriate vaccinations. We require:
Traveling low cost vaccination clinics are available through Petco, Pet Supplies Plus, and Tractor Supply Co. Check with each location for dates and times.
Please reach us at info@northcountrycanineny.com if you cannot find an answer to your question.
We offer a wide range of training including, but not limited to, sports, obedience, and scent-work, as well as private sessions, and long term board-and train. Please see our services listed for more information.
Please bring
Absolutely. We will require you to do your first private lesson in our facility. Depending on the severity of the case, we will ask that the dog walks through the parking lot and lobby muzzled, and will most likely have you take it off in the lesson itself.
Classes and in-home training lessons need to be paid in full in order to reserve your spot. For private lessons, we will ask for payment up front to book the first lesson.
Please reach us at info@northcountrycanineny.com if you cannot find an answer to your question.
Yes, when booking a boarding stay for your dog, you will be required to pay a non-refundable deposit up-front.
The boarding deposit is 25% of the total boarding price unless the boarding stay is over a federal holiday. The holiday deposit is 50% of the total price.
We only offer WEEKDAY pick up and drop-off for boarding. We prefer pick up between 10AM and 12PM, and drop off between 3PM and 5:30PM, but can be flexible to an extent.
No, boarding pick-ups and drop-offs only happen Monday through Friday.
Payment is due in full for boarding upon drop-off.
Your dog's food, daily medication, leash, and collar/harness of choice. You may bring solid, hard chew toys and treats. If you do not bring food then we will charge $10 per day to feed house food (Purina One.) Soft bedding is at risk of being soiled or ingested, so we do not keep it in with dogs for their safety.
Please reach us at info@northcountrycanineny.com if you cannot find an answer to your question.
Daycare runs from 7:00 AM to 5:30 PM every Monday though Friday, other than federal holidays.
For 1/2 days: $25 per dog (here under 5 hours)
For whole days: $35 per dog (here 5 or more hours)
There is an additional $2 charge for dogs who come in unscheduled.
No, we welcome intact dogs so long as they are not same-sex aggressive, or a female dog in heat.
Many dogs very much enjoy spending the day with us and learning, playing, and exercising. There are always exceptions, dogs who are more anxious by nature may simply find the environment too overwhelming. We do our best to accomodate every dog's needs, such as only doing solo play for those who don't like fellow dogs, and working on training that helps to build confidence. That said, at the end of the day each dog is an individual, and will respond differently than any other to our program. If two weeks of our Day School have gone by and your dog still seems uncomfortable, we will discuss alternatives with you that would better suit your dog.
Yes, as long as your puppy is over 9 weeks old and is up to date on age-appropriate vaccines they are welcome to our daily program.
Yes, we require every dog to pass our meet and greet process in order to be welcomed in group play. For those not comfortable with group play, we will limit play sessions to individuals.
If your female dog is in heat, please do not bring her in to day school. Once she is done with her heat cycle, which lasts 3 weeks on average, she will need a thorough bath before coming back in to day school. We will inform owners if we suspect your dog is nearing her heat cycle.
Yes! Every dog who is with us for the day gets to enjoy training sessions. These sessions are brief and designed to work dogs' brains. They are NOT a replacement for formal obedience training or behavioral modification. For dogs needing more serious training please inquire about our private lessons.
Dogs in day school are all given access to water throughout the day. We do not feed dogs by default, but if you would like us to feed them at some point during the day, just bring in a serving of food for them and we'll make sure to at least offer it. Note that many dogs lack interest in eating during daycare time.
Our staff are all trained on safely and kindly handling dogs and learn to understand dog body language and behavior. This allows us to monitor the dogs closely to ensure everyone is getting along and playing appropriately. That said, these are living animals and may behave in unpredictable ways. While playing and rough-housing minor injuries such as superficial scrapes and bruises are likely to occur and very normal. In the event of more serious injury we will pull your dog from daycare and contact you. If necessary we will also transport dogs to an emergency vet after notifying the owner.
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